How to supply product data

How to supply product data


Why do we need product data?

We take data from your product inventory to create our recommendations tiles, so the more accurate your data is, the more accurate our recommendations will be. Although our systems are very flexible and can accommodate different types of data, they work best when there’s lots of information about products.

For example, you might want to segment your recommendations on the basis of gender. So next time a male customer comes along looking for jeans, you’d like to show him the most popular pairs of mens’ jeans. But in order for our system to do this we would need to know in advance which jeans are for men and which jeans are for women. Otherwise we aren’t able to accurately compute the most suitable products.

Every product has a number of attributes: things that describe the product. In order to create recommendations we need at least four attributes:

  • The name
  • The image
  • The price
  • The URL

N.B.! If you only provide us with this minimal information we won’t be able to create recommendations on the based on customers’ gender, the brand of the product, the discounted price of the product, the category of the product, or any of the other possible filters. Therefore we strongly recommend that you use an effective method to give us detailed product information. That way we can make your recommendations as accurate as possible.

A note about URLs

Each product in your store should have a unique URL. This is because our servers can’t hold information about multiple products under the same URL. We also can’t hold multiple URLs for the same product so it’s important that each product page has it’s own unique URL.

The URL which links to the product page is called the canonical URL. This is what we use to identify products.

Having unique URLs for each product is also very important for Search Engine Optimization (SEO) so if you find you have multiple URLs you should take the time to correct it, as it will help with your ranking on search results.

Product Feeds

The best way for us to get information about your products is through a product feed.

What’s a product feed?

A product feed is a file of information about the products in your shop. It contains all the important information about their name, price, images and can contain lots of extra information. It organises this information in a way that third party companies (like us!) can access and use the data to display products.

Product feeds differ in content and structure but they all do the same thing – provide high-quality and accurate data about what’s the product in your store.

This file is stored in a particular location online and has it’s own URL. Our servers go to that URL to find out what information is stored in the file.

How can I get a product feed?

It’s almost impossible to manually update a product feed so that you know it is always accurate (especially if you are selling a lot!). So for that reason it’s by far the best solution to use a tool which automatically exports data from your inventory. These tools “fetch” data from your inventory to fill out the file with. This means that data is regularly exported from your webshop to the file.

Some ecommerce platforms will provide this as part of their functionality, but otherwise you may need to download or buy an extension or plug in which creates product feeds for you. You’ll need to look up the options available for your host.

If you don’t use a webshop host you may need to create your own product feed – but it’s probably best to have a developer on hand to connect your feed file to your inventory management system.

How can I give my feed to helloretail?

Once you’ve got a URL for your product feed all you need to do is pass this on to us via e-mail. You can send it to us at along with your partner ID (found once you have logged in). Then we’ll use this URL to retrieve up to date information about your products.

The helloretail product span

If you want to have more direct control over the data you send you can insert the helloretail product span on your product pages. The helloretail product span is a small piece of code that you add in to your website that will provide us with product information.

It looks like this:

<span class="addwish-product-info" style="display:none"

Copy and paste this into the code on your website in the body (between <body> and </body>). Once you’ve pasted it you’ll need to replace everything marked in [brackets] with attributes of the product (including the brackets themselves!)

Here’s a explanation of what the fields mean:

The name of the product.

Absolute url to the main product image.

Product price, without currency.

Product number. (Your SKU or similar identifier)

Absolute canonical url of the product.

The currency for the price.

Brand name of the product.

A JSON formatted list of categories, for example [\”Shoes\”, \”Boots\”] or [3402, 2059].
The most specific category should be last.

true or false depending on stock status. Products that are not in stock will not be suggested in product recommendations or newsletters.

Previous (regular) price of the product, if the price has been lowered.

The targeted gender for the product. Accepted values are: MALE,FEMALE, and UNISEX.
  • If you don’t want to fill out one of the optional categories, just delete the whole line.
  • Prices should be filled in without including the currency. It’s assumed that they are in the default currency of your webshop.
  • You should use a dot (“.”) to mark the decimal place and include two digits of decimal precision e.g. 12.50. Don’t use any marker to separate thousands in the prices. So type 12500.50 instead of 12,500.50.

This is an example which only fills out the required fields:

<span class="addwish-product-info" style="display:none"
data-title="UltraBlender 2000"

And here’s one which uses all the available fields filled out.

<span class="addwish-product-info" style="display:none"
data-title="NoFall Solid Climber's Rope"
data-category="[\"Sport equipment\", \"Climbing\", \"Rope\"]"

Open Graph Protocol

If you’re already using the Open Graph Protocol on your webshop we will be able to determine your product data from this.

We will look for the og:title,og:image, and og:price:amount tags, which will give us enough information to register a product.

Additionally, we will look for info in a canonical url tag, og:url, og:price:currency,product:price:amount, product:sale_price:amount,product:original_price:amount,product:availability, product:brand, and product:category.

Here's an example including the preferred attributes:

<meta property="og:title" content="Skate shirt" />
<meta property="product:original_price:amount" content="100.00" />
<meta property="product:price:amount" content="75.00" />
<meta property="og:price:currency" content="DKK" />
<meta property="og:image" content="" />
<meta property="product:availability" content="instock" />
<meta property="product:brand" content="Nike" />
<meta property="product:category" content="Clothing" />
<meta property="og:url" content="" />
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