Welcome to Hello Retail’s
Support Documentation
Find guides, FAQs, and troubleshooting to help you get the most out of Hello Retail.
Get Started with Hello Retail
Overview of Hello Retail and the essential steps to get your store connected and configured.
Get started →
4 min read 
Online Store Platforms
Set up Hello Retail using one of our supported e-commerce platforms.
Find your Platform →
30 Articles 
Newsletter Platforms
Find setup guides for Newsletter Content and Triggered Emails for supported providers.
Find your Platform → 17 Articles Connect Your Store
Recently Popular
Banners
Configure banner placements alongside Hello Retail product listings. Create campaigns and adjust each banner to fit its placement context.
Get started → 6 min read Retail Media
Retail Media enables on site advertising where brands promote products in search results and recommendation placements.
Read more → 10 min read Product Lookup
Learn how Product Lookup works and how to use it for quick product diagnostics.
Read more → 8 min read Newsletter Platforms
Articles by Product
Personalized Search
Use Hello Retail Search to deliver personalized, relevant product results for every query.
Go to Search Articles → 18 Articles 
Product Recommendations
Deliver personalized product suggestions that increase conversion and revenue.
Go to Recommendation Articles → 16 Articles 
Category + Brand Pages
Pages enable you to deliver personalized category and brand pages that reduce bounce rates and increase conversions.
Read more → 10 Articles 
Newsletter Content
Use Newsletter Content to embed personalized product recommendations for each recipient.
Go to Newsletter Content Articles → 9 Articles 
Triggered Emails
Set up and configure Triggered Emails, including flow types, data requirements, and best practices.
Go to Triggered Emails Articles → 25 Articles 
Retail Media
Turn your store traffic into revenue with product and banner placements.
Go to Retail Media Articles → 2 Articles 
Audience
Build and activate customer segments for targeted marketing campaigns.
Go to Audience Articles → 6 Articles 
Insights
Track trends and key events across your store and the wider e-commerce market.
Go to Insights Articles → 1 Articles