How to View Hello Retail Data in Google Analytics

 

To view your Hello Retail data in Google Analytics, you must have set up Google Analytics e-commerce to track your website. You can find out how to do this here.

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Downloading the Hello Retail Dashboard

First, you’ll need to download the “Hello Retail value creation dashboard”.

1. Log into your Google Analytics account: https://analytics.google.com
2. Once you are logged in, click this link:
   https://analytics.google.com/analytics/web/template?uid=O9UI_AW7STOhpPwnWxhCNQ
   This link will take you to a screen prompt from where you can download the dashboard.
3. Select which Google Analytics view you want to save the dashboard to:
   
    

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Viewing your data

Once you’ve created this dashboard, you’ll be able to see a summary of your Hello Retail data – by selecting the “Hello Retail value creation dashboard” in the Reporting tab.

You do this by navigating to the Reporting  tab on the upper panel. Then click on Dashboards from the main left-sided Google Analytics menu:
 

 

When you click on the desired dashboard, you'll see a dashboard view like this:

 

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Troubleshooting

1. There’s no data being collected
   This could be because event tracking hasn’t yet been enabled by the Hello Retail support team. Please reach out to Hello Retail support to make sure this has been enabled for your account.
    
2. There’s only data in the box called “Hello Retail activity # of events/activities
   This could be due to a problem with your Google Analytics e-commerce tracking. Please verify this is set up correctly. If this is set up correctly, feel free to reach out to Hello Retail support to help you solve this problem.
    
3. Google redirects me to a different Analytics account
   Try logging out of Google Analytics and back in again, as well as close all open browser tabs/windows with a Google account – this normally solves the problem. If not, you can also try to log in via an incognito window.