How to Setup Load Order

How to Setup Load Order

 In this guide, you can read and learn about how to setup the load order in different recommendation box(es) on different pages of your webshop.

If needed, then please read about recommendations in general here first where you will learn how to create different types of recommendations and how they work. 

What is Load Order for Recommendations

Each recommendation box can be set to have a load order. This load order feature is especially useful in the use cases where you have utilized multiple recommendation box(es) on the same page.

The load order can be set going from 1 to 10 where 1 equals to what will be loaded and prioritized first and where 10 equals to what will be loaded and prioritized last.


This serves for mainly two objectives:

When multiple recommendation boxes are loaded at the same time, Hello Retail will make sure that the same products are not shown multiple times in different recommendation boxes. This means that each box will show unique products so two recommendation boxes that are loaded at the same time will not be allowed to select and display the same products in each box.

Example 1: The box set with the lowest load order (1) will be allowed to select products first. This means that if you have two recommendation boxes set to show popular products on the same page, the box with the lowest load order (1) will be prioritized first to show most popular products. Next, the second box (2) will also show most popular products except for the products already shown in the first box with the lowest load order (1). 

Example 2: This also means that the recommendation box with the lowest load order (1), it will be placed first on your webshop on the specific page you've chosen it on. This means that the lower the load order (1) using the same placement element, the higher the placement will be placed on the webshop.

In the cases where you have not given us specific placements, we will place it before or after your existing elements on the webshop.

Example 2 with pictures:

Let's take an example of a front page where there are two recommendation boxes - one for "New In" and "Fan Favourites.". If it was chosen to have the New In set to have with the lowest load order (1) then it would be placed first i.e. higher up on your webshop on that specific page. If it was chosen to have the Fan Favourites set to have the second lowest load order (2) then it would be placed below the New In on your webshop on that specific page. 



If needed, you can read more about how to do placements here.

How to Set it Up in Hello Retail

  1. Start by logging into your Hello Retail account. On the dashboard view, navigate to the left-hand side menu. Under the On-Site section, click on Recommendations to unfold the drop-down menu.
  2. Next, from the drop-down menu, click on Overview.
  3. Navigate into the recommendations where you have at least 2 or more recommendations on the same page e.g. product page.
  4. Under the General drop down point, scroll down to see the load order feature.
  5. From the drop-down menu, select what load order you find to be appropriate in your use case for the specific recommendation boxes on that page.

    If the same load order number has been selected and used for multiple recommendation boxes on the same then they will be loaded randomly.

This video is showcasing how to navigate to the load order setup and an example of how to set the load order for 5 on the front page with top products.


If you have any questions about this guide, then please contact Support or your designated account manager about this.

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