SmartWeb Installation Guide

SmartWeb Installation Guide

  • updated 1 yr ago

Activate the Hello Retail module in SmartWeb Webshop

In this guide, you can read and learn about how to set up and install SmartWeb with Hello Retail.

SmartWeb and Hello Retail work perfectly together. To make it very easy for you, SmartWeb has a Hello Retail app that will make installation quick and easy. 

Install the Hello Retail app

  1. Log into your SmartWeb Webshop admin account:
  2. In the left-hand side menu, navigate to Apps and search for Hello Retail. Click on the Hello Retail app.

  3. Click Installer app.

  4. Click Indstillinger to start setting up the app.

  5. Insert your Hello Retail partner ID and click Gem.

The Hello Retail app is now installed and running but there are still a few more steps to proceed with to finalize the installation.

Insert Script in the Header

Copy the listed code snippet to your clipboard (ctrl+c on Windows / cmd+c on mac):

You have to insert the code in the header. You do that by navigating to Webshop -> Design and clicking Ret design on the listed active design.


Click Indsæt Javascript

Paste the code snippet under Sidens header and click Gem.

Add your Product Feed to Hello Retail

Please send your product feed URL to Hello Retail support:
Note Please replace YOUR_WEBSHOP_DOMAIN with your own webshop domain.

In order to complete the configuration of this, please also follow this guide about the feeds:

Create SmartWeb/hosted Dandomain/Hostedshop API User for Category & Order Feed

Create a Blank Page for Search Results

The following section is only relevant for setups for a full search.

Here’s how you’ll create this new page in the site-tree:

Navigate to Webshop -> Sider and click Opret kategori.


Give the category a suitable title and make sure it is hidden. Click Gem.

Navigate back to Sider and create a new page in the newly created category.

Configure the page as specified in the screenshot below. The point is that the page should be visible for all but not listed in any navigation menus. Click Gem at the bottom.

The page is now created with the URL http://YOUR_WEBSHOP_DOMAIN/sogeresultater/ — please verify that the page exists and is available by visiting the URL.

Once you’ve verified the page exists, please send the URL to Hello Retail support: along with the name of your shop. The next section will also end with you sending information to Hello Retail, so you can include both in the same email.

Provide Historical Order Data

To optimize Hello Retail recommendation algorithms, you can provide a historical order feed, for Hello Retail to analyze. Please follow these simple steps to generate a historical order feed:

Navigate to Ordrer -> Alle ordrer and click Eksportér.


Chose Ordrer and the format XML and click Næste.


In this step, you'll have to select the data to share with Hello Retail – please select the following:

  • Ordre - Generelt - Total
  • Ordre - Ordrelinjer - Produkt id, Varenummer, Produkt titel, Variant titel, Diverse titel, Antal, Pris
  • Ordre - Kundeoplysninger - Kunde e-mail


Please also make sure to select orders based on Period, reflecting the last two years:

  •  Check the radio button: Efter periode.
  •  Change the Start date to go back two years.

Click Næste when done.


As the final step, provide a name – e.g. Hello Retail and click the Download button: 


Now, please send this historical order feed to, and we will upload the data to our system. Then you will get a jump-start on the amount of data for our recommendation algorithms, creating an overall better user experience for your customers and a higher conversion rate for you.

Configure Webshop

After the installation setup of your platform and the onboarding flow, make sure to have your webshop configured. Read this guide here on how to do so:

Configure Webshop

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