Synchronizing Permissions

Synchronizing Permissions

Note: If you are a US business selling to US companies you can use the Skip Permissions checkbox when setting up a Triggered Email.

To allow helloretail to send emails to customers on your behalf, it's important to synchronize your email marketing permissions.

Here's a step by step guide on how to synchronize your permissions: 

Important! We recommend you sync your permissions frequently to ensure they are up-to-date – for you to get the most value out of the Triggered email services.

  1. As the first step, you'll have to log in to your Newsletter or Email marketing provider (e.g. MailChimp, etc.) to download a CSV-file, with a list of all the email addresses in your permission list.
  2. Once you have the CSV-file ready with the list of email permissions, simply navigate to Triggered Emails > Permissions and choose "Choose file" and select your CSV-file from disk.
  3. Wait for the import to complete.
  4. Once the import has completed, you can see the status of the synchronized email permissions.


CSV-file format
It's important your CSV-file only contain a list of valid emails, with one email per line/row. No header row required.

Here's an example CSV-file.

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