General Category

General
In this category, you can read and learn generally about triggered emails and how it works.

  • Introduction to Triggered Emails

    What are triggered emails? Triggered emails are e-mails that are sent out when a user takes certain actions. We offer four types – abandoned cart, price drop,…

  • Trigger Types

    In this guide, you can read and learn about the four different types of triggers that Hello Retail is currently offering via the Triggered Email feature.…

  • General Settings for Triggered Emails

    To get started with Triggered Emails from Hello Retail, it's important to configure your general settings – as these will be used as the foundation across the different types of triggers you would…

  • Notes on keeping email permissions up-to-date

    Triggered emails that are sent to your customers after a purchase, if they abandon a cart, or if there's a price drop, can be valuable—but you need to be aware of some possible issues.…

  • How to reactivate customers who haven't bought in a while

    A good way to reactivate inactive customers is to send an email with relevant products if a customer hasn't purchased at your webshop for the last 90 days.…

  • Template Tags and Variables

    The Hello Retail Triggered email templates are based on the open-source template language called Liquid. You can find a great reference for Liquid here and if you are new to Liquid,…

  • Synchronizing Permissions

    Note If you are a US business selling to US companies you can use the Skip Permissions checkbox when setting up a Triggered Email. To allow Hello Retail to send emails to customers on your behalf,…

  • Tracking Triggered Emails in Google Analytics

    Hello Retail has made it easy to track your triggered emails by integrating it with Google Analytics. This means that you can track and follow along the value,…

  • Triggered Emails Analytics

    For you to track actions and analyze the value of the different trigger emails being sent, Hello Retail is offering detailed statistics and insights. For each trigger you've enabled and set up,…

  • Technical details about CSS and styling

    Please note the following, when using CSS in triggered email templates: When emails are sent, the CSS specified in a STYLE-block are automatically inlined.…

  • Domain settings for Triggered Emails

    Triggered Emails are sent to the visitors of your website, on behalf of your own domain, but through Hello Retail. This article describes how you can optimize this,…

  • Website's Indexed product fields

    What is Indexed product fields When a website has been set up in our system and we've had a chance to load in some of its product data; the system then know about the fields that are available for…

  • Website's Product Grouping

    What is Product Grouping The concept of Product Grouping is tightly coupled to the web-shop concept of having variant products (some platforms call it "configurable products") - the way of having 1…

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