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General

In this category, you can read and learn generally about triggered emails and how it works.

Introduction to Triggered Emails
What are triggered emails? Triggered emails are e-mails that are sent out when a user takes certain actions. We offer four types – abandoned cart, price drop,…
- updated 1 yr ago
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Trigger Types
In this guide, you can read and learn about the four different types of triggers that Hello Retail is currently offering via the Triggered Email feature.…
- updated 1 yr ago
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General Settings for Triggered Emails
To get started with Triggered Emails from Hello Retail, it's important to configure your general settings – as these will be used as the foundation across the different types of triggers you would…
- updated 1 yr ago
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Notes on keeping email permissions up-to-date
Triggered emails that are sent to your customers after a purchase, if they abandon a cart, or if there's a price drop, can be valuable—but you need to be aware of some possible issues.…
- updated 11 mths ago
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How to reactivate customers who haven't bought in a while
A good way to reactivate inactive customers is to send an email with relevant products if a customer hasn't purchased at your webshop for the last 90 days.…
- updated 3 yrs ago
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Template Tags and Variables
The Hello Retail Triggered email templates are based on the open-source template language called Liquid. You can find a great reference for Liquid here and if you are new to Liquid,…
- updated 1 yr ago
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Synchronizing Permissions
Note If you are a US business selling to US companies you can use the Skip Permissions checkbox when setting up a Triggered Email. To allow Hello Retail to send emails to customers on your behalf,…
- updated 11 mths ago
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Tracking Triggered Emails in Google Analytics
Hello Retail has made it easy to track your triggered emails by integrating it with Google Analytics. This means that you can track and follow along the value,…
- updated 2 yrs ago
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Triggered Emails Analytics
For you to track actions and analyze the value of the different trigger emails being sent, Hello Retail is offering detailed statistics and insights. For each trigger you've enabled and set up,…
- updated 8 mths ago
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Technical details about CSS and styling
Please note the following, when using CSS in triggered email templates: When emails are sent, the CSS specified in a STYLE-block are automatically inlined.…
- 4 yrs ago
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- General
Website's Indexed product fields
What is Indexed product fields When a website has been set up in our system and we've had a chance to load in some of its product data; the system then know about the fields that are available for…
- 2 mths ago
- 55
- General Settings and Setup
Website's Product Grouping
What is Product Grouping The concept of Product Grouping is tightly coupled to the web-shop concept of having variant products (some platforms call it "configurable products") - the way of having 1…
- 2 mths ago
- 59
- General Settings and Setup

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