Product Lookup
Product Lookup gives you a complete overview of your product portfolio in Hello Retail. It allows you to view product details, manage visibility across services, refine clusters and tags, track changes, and check feed values. This helps ensure your products are displayed correctly and optimized for recommendations, search, and other Hello Retail features.
You can read more about metadata here.
When to Use This
Use Product Lookup when you need to:
Verify product data as it is stored in Hello Retail.
Adjust product settings (visibility, clusters, tags).
Investigate issues with product display, recommendations, or search.
Check updates in the changelog to track feed changes or manual edits.
Debug feed data with Developer Mode.
This tool is most valuable for e-commerce managers, marketers, and developers who want to ensure products are categorized correctly and used effectively across Hello Retail services.
Examples
Exclude irrelevant items: Hide return labels from recommendations but keep them in search.
Correct product placement: Reassign jeans wrongly categorized under Shirts to Clothing → Pants → Jeans.
Validate feed data: Confirm values by switching to Developer Mode.
Monitor stock updates: Use the changelog to see when feed updates were last applied.
The Importance of Good Feed Data
In order for you to get the best out of Hello Retail, it is important that your product feed provides the right data points that you need for managing configuring all of the different Hello Retail Solutions in terms of Filters, Boosts etc.
For making use of a lot of the Features within Hello Retail it is additionally important that you provide a description and an image for your product, as this will help to automatically assign the different values for tags and product clusters. The better the data for input here, the better the result is.
The Different Views
Product Portfolio Overview Page
On this page, you can:
See your most viewed and most bought products at a glance.
Search for any product by name, SKU, ID, or URL
Sort the product table to focus on the metrics that matter most.
The product table includes:
Product name
Stock status
Brand
Product number
Price
Orders (last 30 days) – total number of purchases in the past month
AOV (Average Order Value) – average purchase value for orders containing this product
AOPC (Average Product Count per order) – average number of products in orders containing this product
Interactions (last 30 days) – breakdown of views, clicks, and impressions across Hello Retail touchpoints (Recommendations, Pages, Other)
These metrics give you a fast way to spot top performers, underperformers, and products that may need attention.
Product Data Page
Click on a product name in the table.
The Individual Product Page opens, with:
General info: title, brand, image, description, URL
Price & stock: price, VAT, discount, in-stock status
Product Intelligence: assigned clusters and tags
Data view options: simple view or developer view
Editing Clusters and Tags
In some cases our AI models might not be able to determine the exactly correct values for your product, that is why we give you the opportunity to Refine how products are categorized to improve relevance and recommendations.
Click on the edit Icon within the Product Intelligence Section of the
Adjust the product cluster by navigating up or down the tree.
Edit or add tags like color, size, fabric, fit, age group, or budget zone.
Confirm and save your changes.
Note: These changes override the automatically assigned values.
Changelog
All updates to product data are logged.
Access the changelog through the clock icon next to the data field itself.
You can see when changes were made, what the old values were, and what they were updated to.
This helps track changes to stock levels, prices, or manually edited fields.
Developer Mode
If you need technical details, switch on Developer Mode.
This shows:
Raw field names from the backend.
Exact feed values as they were indexed.
A quick copy-to-clipboard option for values.
Full changelogs for debugging.
Manage Product Visibility
You can control where each product appears in Hello Retail services.
Go to the Product Settings section.
Toggle visibility on or off for:
Recommendations
Search
Newsletter Content
Trigger Emails
Personalized Banners
Save your changes.
Example: Exclude a return label from recommendations and newsletters, but keep it searchable for customers.
Pinned Products
As part of Product Lookup, you also have the possibility to pin products to always be shown within others for the Alternatives and Bought Together Algorithms. Learn more about the feature here.
Common Issues
Changes not showing → Refresh the page. If still missing, check your product feed.
Wrong category → Manually reassign in the cluster tree.
Missing data → Verify it exists in the product feed.
Need backend details → Enable Developer Mode.